Terms & Conditions

Please read these Terms and Conditions before using Aer Olympic’s website (Site) and making any booking. When you make a purchase on the Site, you agree to accept these Terms and Conditions.

 

All correspondence regarding customer service or your booking should be sent to Aer Olympic, RiddarGatan 10, 11435 Stockholm Sweden or emailed to Info@AerOlympic.se

 

Contents of these Terms and Conditions:

•Your Contract

•Delivery of Your Booking

•Cancellations or Modifications by you to your Booking

•Terms and Conditions relating exclusively to Flight Only bookings

•Payment

•Passport, Visas and Health Requirements

•Other Generally Applicable Terms

 

1. YOUR CONTRACT

 

A ‘booking’ means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by Aer Olympic (and a contract concluded) when we have received full payment from you and sent a confirmation email (from either Aer Olympic or the relevant Travel Supplier).

 

When you make a Flight booking, your contract is with THE Travel Supplier.

 

AER OLYMPIC STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY FLIGHT, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER AER OLYMPIC NOR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY (EG DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).

 

Travel Suppliers

Aer Olympic acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions all airlines, shall be included in the term ‘Travel Supplier’. When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. Aer Olympic is not a party to the contractual relationship. Any queries or concerns relating to the product should be addressed to the Travel Supplier. You will see the contact details for most suppliers in the confirmation e-mail we or the Travel Supplier send you.

 

Aer Olympic does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.

 

Travel Supplier Conditions The following applies to all products or services booked via our Site:

 

The Travel Supplier’s terms and conditions (including airlines’ fare rules) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) – however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.

 

You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

 

Flights

Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Aer Olympic, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.

 

Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly. Aer Olympic is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. You can check your baggage allowance by either visiting the airline’s website.

 

The recommended minimum check-in time for international flights is 3 hours prior to departure and for domestic flights, 90 minutes before departure. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

 

Flights must be used in the order set out in your itinerary – eg. a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.

 

We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Aer Olympic has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

 

Aer Olympic is not responsible for the costs of any transfers between airports or terminals that you may incur.

 

Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.

 

The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.

 

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

 

In the event that you make any alteration to your flight booking (including, but not limited to, cancellations, refunds and amendments), Aer Olympic reserves the right to charge you an administration fee of £25 GBP per person to cover the administration costs incurred by Aer Olympic. These charges do not include any charges imposed directly by the Travel Supplier or any difference in the fare as advised by the airline at the time of making the change. Credit card fees and booking fees are non-refundable in the event of cancellation (either by you or the airline/Travel Supplier). Please note that airlines do not generally allow name changes on flight bookings.

 

One-way combined Fares

In certain cases and in order to provide special return fares, we combine two one-way fares on different airlines. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. However, if you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example if one of the flights is cancelled, the other airline has no obligation to refund the other leg of your journey or offer you an itinerary change. You may incur costs for any changes to the other flight if necessary.

 

No-frills flights

If you have booked a no-frills flight as part of a Flight please refer to section 4 below.

If you instruct us to include no-frills airlines in your flight search, we will search the no-frills database, and then if you choose to buy, we will process the booking on your behalf. You will receive a confirmation email directly from the no-frills airline.

Your contract will be with the relevant no-frills airline. You will be subject to the terms and conditions of the no-frills airline which will be deemed to be incorporated into this contract. These can be viewed before you complete your booking, by clicking on the Terms and Conditions link, after booking on your confirmation email or on the no-frills airline’s website.

Please note that no-frills airlines may depart from smaller, regional and/or secondary airports.

 

General

As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline  in charge.  Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

 

In relation to the ‘special requests’ options relating to any product (e.g. meals, disabled facilities, child seats etc.), Aer Olympic does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

 

2. DELIVERY OF YOUR BOOKING

The following applies to all products or services booked via our Site:

 

E-tickets

All tickets sold on Aer Olympic are e-tickets. E-ticketing is a ‘paper-less’ way to book flights. Once you’ve made your booking, it’s stored electronically in the airline reservation system. Aer Olympic will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical ‘e-ticket’ or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won’t ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. Aer Olympic cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

 

Aer Olympic relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.

 

In exceptional circumstances, due to ticketing restrictions outside its control, Aer Olympic may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.

 

Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.

 

3. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING

The following applies to all products or services booked via our Site:

 

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline’s fare rules or Travel Supplier’s terms and conditions. It therefore may not be possible to cancel or modify some products or services, or there may be specific requirements you will have to meet. Please note that for itineraries built up of different routings and more than one fare base, there maybe more than one set of fare rules. In this instance, the most restrictive fare rules will apply. You should read all fare rules pertaining to your reservation. If changes or cancellations are permitted, then please call Aer Olympic to make the change. Changes and cancellations cannot be made by email.

 

You can reach the Aer Olympic call centre on + 46 8 24 28 85. For hotel bookings not part of a product provided by a Travel Supplier, the hotel’s specific terms and conditions for cancellations and amendments will be set out in your confirmation email. Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased.

In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds and amendments), Aer Olympic reserves the right to charge you an administration fee  per person to cover the administration costs incurred by Aer Olympic. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. In the event that you make a change to your booking, please note that any current fare available on the Site is not relevant to the cost of making your change.

 

Please note that, in relation to flights, a ‘no-show’ for a flight may result in your ticket being cancelled by the airline and therefore may not be refundable.

 

4. TERMS AND CONDITIONS RELATING EXCLUSIVELY TO FLIGHT ONLY

Changes to or Cancellation of your Flight or other services by you

 

If you wish to change or cancel your Flight booking then please call the Aer Olympic Customer Services on + 46 8 24 28 85. We will endeavour to amend or cancel your booking as far as possible. However, many flights  are non changeable and non refundable, and therefore any change to a flight may require the purchase of a new flight . You will be liable for all associated costs of a new booking . WE STRONGLY RECOMMEND THAT YOU TAKE OUT APPROPRIATE INSURANCE TO COVER YOU FOR SITUATIONS WHICH MAY REQUIRE YOU TO CANCEL OR CHANGE YOUR TRAVEL ARRANGEMENTS.

 

In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds and amendments), Aer Olympic reserves the right to charge you an administration fee per person to cover the administration costs incurred by Aer Olympic. You will also be liable for any charges imposed directly by the Travel Supplier.

 

Changes to or Cancellation of your Flight or other services sold by Aer Olympic

 

Aer Olympic reserves the right to make changes to your Flight or other services where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation.

 

If you are notified of any Major Changes to your Flight or other services after we have confirmed your booking but before you travel, you can either accept these new arrangements (and cover any additional increase in price from your original booking), buy another Flight or services (and pay for any additional increase in price from your original booking) or cancel your Flight or services and receive a full refund from Aer Olympic.

 

Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard or to a different resort.

 

Aer Olympic will not be liable to you for any compensation if forced to cancel or make any changes to your Flight or services as a result of events outside our control and which neither Aer Olympic or its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; government intervention, terrorism; riots; civil unrest; natural and nuclear disasters; fire; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any force majeure events.

 

Where as a result of such an event occurring after your departure a significant part of your Other services cannot be provided, you will be offered a full refund.  Again we would strongly recommend that you take out comprehensive insurance to cover such circumstances.

 

Please note that airlines may charge for additional services (eg. checked baggage, airport check-in, preferred seating, in-flight entertainment (if available) and food, drink and snacks etc). Any charges for these additional services are not included in the price of your ticket and must be paid to the airline directly. If your Flight or services booking includes a no-frills flight, please contact our call centre directly to add services which can be pre-booked before departure. Otherwise, please contact the airline directly.

 

5. PAYMENT

Full payment for all Flight or services is required at the time of booking.

 

Aer Olympic may be required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post.

 

Before payment is received in full, Aer Olympic or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered.

 

Payment can be made by all major debit and credit cards as detailed on the Site. Aer Olympic reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. Aer Olympic reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder.

 

Aer Olympic or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or e-mail address when requested to do so by the credit card issuer. All e-mails addresses used must be valid at the time of booking.

 

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Please be aware that these checks are only carried out during our standard business hours. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. Aer Olympic is not responsible for any costs incurred as a result of these checks.

 

Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a flight ticket, please be aware that taxes are not refundable

 

If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Aer Olympic will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Aer Olympic for any other products or Aer Olympic charges will appear as separate transactions on your credit card statement.

 

6. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.

 

A valid passport is necessary for travel. Some countries require that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans, and arrange to renew your passport if necessary. Further information can be found on relevant websites.

You should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit. It is your responsibility to check and comply with relevant requirements.

 

7. OTHER GENERALLY APPLICABLE TERMS

Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding

If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding.

Flight Timings, Departure Points, Flight Numbers

The timings shown on your ticket are subject to re-confirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 48 hours before departure. Aer Olympic cannot accept responsibility for amended flight timings or numbers.

Multiple Tickets and Connections

If you have purchased multiple tickets which mean you are transiting or connecting from one carrier to another or the same carrier, we cannot accept responsibility for any future schedule changes that may affect your connecting times.  Also, we cannot accept responsibility for any additional costs incurred in changing your flights to accommodate possible future amended schedules.  Please note that when booked on multiple airlines (and sometimes even on the same airline) you may need to check in your baggage with each airline at the transit point.

 

Liability of Aer Olympic

Your contract is with the Travel Supplier/Airline for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf.

 

Aer Olympic does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers.

 

In respect of international travel by air our liability will be limited in the manner provided by the relevant international conventions.

 

Where Aer Olympic is liable for direct loss this will be limited to a maximum of the total price of the flight in respect of which a claim is made.

 

Aer Olympic will not be liable for any indirect or consequential loss of any kind in contract, or otherwise arising out of your use of this Site or any of the flights booked or purchased on the Site.

 

Queries and Complaints relating to your Booking

 

Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.

 

If you have a complaint relating to a Travel Supplier Airline, please ensure that you officially log your complaint with the relevant Travel Supplier Airline prior to your return.

 

If you have any other enquiries or complaints relating to your booking, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Suppliers/Airlines require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Suppliers need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Flight or services your failure to comply with this procedure could result in us being unable to accept responsibility.

 

APIS

All airlines are required to collect Advance Passenger Information from passengers before travel to or from certain other countries. You agree to supply this information to Aer Olympic and consent to Aer Olympic passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence.

 

Customer Behaviour

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

 

Use of the Site

The Site is provided on an ‘as is’ and ‘as available’ basis. Aer Olympic does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Aer Olympic does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

 

Information on the Site

Aer Olympic offers all of the general information on the Site for purposes of guidance only. Please note that Aer Olympic may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Aer Olympic does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

 

Aer Olympic does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will endeavor to correct any errors or omissions as soon as practicable once they have been brought to our attention.

 

Your Obligations

You agree to be bound by the following obligations, including without limitation:

You accept financial responsibility for all transactions made under your name or account.

You must be 18 years of age or over and have legal capacity.

You warrant that all information you provide about yourself or members of your household shall be true and accurate.

The Site must not be used for speculative, false or fraudulent bookings.

The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.

The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

 

Denial of Access

Aer Olympic reserves the right to deny access to the Site at any time without notice.

 

Links to Third Party Web Sites

The Site may contain hyper links to external web sites owned and operated by third parties. Aer Olympic has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Aer Olympic. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.

 

Force Majeure

Aer Olympic shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Aer Olympic or its suppliers.

 

Currency Converter

Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily.

In the event of a refund the currency you make payment in, (The currency on the receipt) will be the currency that Aer Olympic shall refund. Aer Olympic does not take any responsibility for currency losses that may have occurred in the interim period between booking and refund.

 

Copyright and Trademarks

The copyright and all proprietary rights in the Site and all content are reserved by Aer Olympic. The material contained within the Site is the property of Aer Olympic or its affiliates unless identified as belonging to third parties. The name Aer Olympic and any other marks, logos and graphics of Aer Olympic displayed on the Site are registered trademarks of Aer Olympic or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.

You are not granted any right or licence to use any trademarks.

 

Privacy Policy

The terms of the Aer Olympic Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Aer Olympic and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the Aer Olympic Privacy Policy.

 

Security Policy

Aer Olympic uses secure technology in order to safeguard personal information and financial transactions.

 

Changes to Terms and Conditions

Aer Olympic reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to you. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

 

Governing Law

These terms and conditions form a contract between you and Aer Olympic Regular AB, which is governed by Swedish law. You agree that any disputes will be dealt with in the Swedish courts.

The Site is offered to you by Aer Olympic Regular AB, whose Head office is at Riddargatan 10, 11435 Stockholm, Sweden. All legal documents should be sent to this address. All correspondence regarding customer service should be sent to our Head Office address.